Job Description

Job Description

Job Description

Voice Telecom Specialist / Network Technician  (On-site, Pittsburgh, PA 15213)

• Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)
• Location: Pittsburgh, PA 15213 (Oakland)
• Schedule: Full-Time, Day Shift (On-site; requires participation in a 24/7 on-call standby rotation with team colleagues)
• New Hire Starting Base Pay: $24.40 – $27.50 per hour (Starting salary placement is determined by direct telecommunications infrastructure, PBX, or voice engineering experience.)
• Future Earning Potential: Position salary range progresses up to $36.80 per hour over time through performance, tenure, and IT technical career ladder advancement.

Mandatory Qualifications

• Education & Experience: Familiarity with voice communications infrastructure design and support through formal IT education, certifications, or practical experience required.
• Technical Proficiency: Essential foundational IT knowledge and ability to perform standard networking and telecommunications procedures. Understanding of PBX, voicemail systems, wiring support, and basic LAN/WAN/WLAN network topologies/hardware required.
• Operational Availability: Ability to participate in a 24/7 on-call standby rotation as assigned.

How You'll Make an Impact

• Telecommunications Support & Maintenance: Execute routine move, add, and change (MAC) requests across PBX systems, voicemail platforms, wiring infrastructure, and voice databases.
• Circuit & Network Troubleshooting: Diagnose basic telecom, circuit, and networking issues; assist with network sizing, hardware installations, and routine troubleshooting.
• Outage Response & Escalation: Maintain clear communication with management during service interruptions, including critical and widespread outages.
• Data Security & Compliance: Protect the confidentiality and integrity of patient and staff data following institutional information security policies and HIPAA standards.

What We Offer

• Education & Career Growth: Ongoing technical training, certification support, tuition assistance programs, and structured IT career ladder advancement.
• Health & Well-Being: Comprehensive medical, dental, and vision coverage options, plus wellness support.
• Dual-Tier Retirement Program: Generous combined retirement package with employer matching funds and company-paid retirement contributions up to 8% based on your plan elections.
• Work-Life Balance & Time Off: Paid holidays, generous annual paid time off (PTO), paid parental leave, and lifestyle support perks.

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